Exchange, Returns and Refund

We strive to ensure a smooth and satisfactory shopping experience. Please review our policy carefully before making a purchase.

1. Exchange, Return & Refund Policy
• We offer exchange only for straps and accessories.
• If you receive an incorrect or defective product, please notify us within 3 days of delivery, We will arrange a replacement including shipping.


2. Policy for Watches
• Watches are not eligible for exchange.
 • Returns for watches will be accepted only in cases where the product is received in a damaged condition or is found to have a manufacturing defect. Such claims must be made within the 1-year warranty period, which commences from the date of purchase.


 3. Exchange Window
 • Customers may request an exchange within 3 days of receiving the product.
• Requests made after this period will not be accepted.


4. Exchange Eligibility
• Products must be unused, unworn, and in original condition with all tags and packaging intact.
• The replacement product must be of equal or higher value than the original purchase.


5. Exchange Processing
• Exchanges will be processed only after we receive and inspect the original product.
• Once approved, the replacement item will be dispatched.


6. Exchange Fee
 • A ₹200 exchange fee is applicable on all exchanges (includes pickup cost and new shipment shipping cost)
 • This fee must be paid before the dispatch of  new strap.

7. Failed Delivery & Re-shipping Policy 

  • If a customer fails to receive their parcel after a maximum of 3 delivery attempts, the shipment will be automatically returned to Shaw Watches.

    In such cases, any additional shipping or handling charges incurred for re-dispatching the parcel will be the responsibility of the customer. The parcel will only be re-shipped once the additional charges have been paid.

    We kindly request customers to ensure their shipping address and contact details are accurate and that someone is available to receive the package during the delivery period.


8. Contact for Exchange Requests
• To initiate an exchange, please reach out to us via:
• WhatsApp: 8287871294
• Email: care@shawwatches.in
• Our support team will guide you through the exchange process.

 

Cancellations

 

  1. Once you order is shipped, it cannot be cancelled.
  2. To cancel your order, reach us via email: care@shawwatches.in or whatsapp: +918287871294
  3. We initiate the refund upon cancellations. Approximately 3% of the order value will be deducted and remaining will be refunded. The time for the refund to reflect in your account might vary depending upon the payment method used. Depending upon your payment method, it will take 2-7 working days from the time of refund initiation.